Website FAQ

We’ve compiled a list of Frequently Asked Questions that will hopefully get you the answers you’re looking for! We hope this page will help you navigate around the new website and answer your questions. You must be a member to access these features.

Before you start, have you tried using the search?

The search box is available on all pages, located towards the top right hand side. Searching will not only find content on pages but within certain attachment types like PDFs.

What’s changed on the website?

This guide is designed for members to explain to you what’s changed, and where to find content.

  • New member area: If you are a member, log in to the new member area to find all the resources from the old site. Although reorganised all the old content is here.
  • Updated menu structure: Members will notice that the menu structure changes once you login. The very top menu bar will stay the same (the green one) which includes quick reference links to pages such as the member home page, SMS, event registration system.
  • Share: sharing buttons are built into all pages (NB: it is possible to share member-only content outside of the member’s area but anyone clicking the link will need to login to see it).

Why am I unable to log into my account?

More information regarding accounts can be found on the login alerts page here.

Additional help

While the website is now launched, we are continuing to add content to make our site a tool which is about supporting our Members. If you have any problems with the site, contact us at or if you have questions about membership, contact the Membership Support Officer at