Support services

24 Hours: Kids Helpline - 1800 55 1800 

Kids Helpline is Australia’s free, 24/7 phone and online counselling service for young people aged 5 to 25. 

24 hours: Lifeline - 13 11 14 

Lifeline provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Find out how these services can help you, a friend or loved one. 

13 11 14 is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile. 

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation our trained volunteers are ready to listen, provide support and referrals. 

24 hours: 1800 RESPECT - 1800 737 732 

1800RESPECT is the National Sexual Assault Domestic Family Violence Counselling Service. It is a confidential online and telephone counselling, information and referral service available 24 hours a day, 7 days a week. 

Office hours: Bravehearts - 1800 272 831 

Bravehearts has been actively contributing to the provision of child sexual assault services throughout the nation since 1997. 

The Bravehearts national information and support line can be accessed by anyone wanting information or support regarding child sexual assault, including but not limited to parents, carers, adult survivors and professionals such as teachers, guidance officers, doctors and psychologists. 

Services provided include: 

  • Information and support; 
  • Counselling; 
  • Advice and referral; 
  • Support for professionals working with children; 
  • Guidance around reporting disclosures; 
  • Information on normal and problematic sexual behaviour; and 
  • Teaching personal safety. 

Our toll free 1800 272 831 Support Line is open during the hours of 8:30am to 4:30pm Monday to Friday AEST (Please note hours vary on public holidays). 

Office hours: Child Wise - 1800 991 099 

The Child Wise National Child Abuse Helpline is a toll-free  number providing Australians with access to expert advice from trained counsellors and an opportunity to speak up about child abuse. 

Child Wise also receives calls from people seeking information or support  in regards to the  Royal Commission  into Institutional Responses to  Child  Sexual Abuse. Please click here for more information about the Royal Commission and our Starting Point  Helpline services. 

You can contact the toll-free National Child Abuse  Helpline from Monday-Friday, 9am-5pm AEST: 
Email: helpline@childwise.org.au 

3pm to Midnight: QLife – 1800 184 527 

QLife provides Australia-wide LGBTQIA+ peer support and referrals for people wanting to talk about a range of issues, including sexuality, identity, gender, bodies, feelings, or relationships. Web Chat support is also available via https://qlife.org.au/ 

Minus18 (https://www.minus18.org.au/) 

Minus18 is an organisation for LGBTIQ people under the age of 18, run by LGBTIQ young people. It provides a variety of services, from social groups and events to mentoring and online support. They do not provide immediate counselling services. 

headspace (https://headspace.org.au/) 

headspace is the National Youth Mental Health Foundation and support young people (12-25-year-olds) with mental health, physical health (including sexual health), alcohol and other drug services, as well as work and study support. Headspace has 140 centres across Australia and also provide phone and online support, including 1-on-1 chat with trained clinicians available between 9am and 1am, 7 days a week. 

myCompass (https://www.mycompass.org.au/) 

myCompass is an interactive self-help service developed by the Black Dog Institute to promote resilience and mental well-being available to all Australians.