Aussie Emergency + App

On a recent trip to London, whilst walking at Clapham Common, I came across a London bus at a bus stop, parked with the back doors open, a person lying on the ground and two passengers standing near them, one on the phone.

I stopped to see if I could assist; the person was conscious and disorientated. Next thing I know, a phone is handed to me with the request, “Do you know where we are?”. I take the phone from the passenger. I’ve lived here 25 years ago; I should know where I am. The 999-operator asked whether I had an address, so I read the address from the bus stop – this was not good enough; a bystander stated the names of the roads, but this was still not good enough.

I asked the operator, “Can you use what3words?” and the operator replied, “Yes.” So, I took out my phone and opened the Aussie Emergency Plus app, which provided me the what3words location.